Through this official channel, the Ministry of Finance provides direct access for the public to raise issues or concerns regarding tax and customs administration.
This initiative demonstrates the government’s strong commitment to delivering clean, efficient, and transparent public services. All reports received through this platform will be forwarded directly to Minister of Finance, Mr. Purbaya, and will subsequently be handled by the relevant internal teams within the Ministry.
Menteri Keuangan Purbaya Yudhi Sadewa. ANTARA FOTO/Dhemas Reviyanto/bar
It also reflects the government’s ongoing effort to build public trust in Indonesia’s tax and customs institutions, emphasizing that any form of unprofessional conduct or irregularity will be addressed seriously.
How to File a Complaint
The public can submit a report or complaint by following these steps:
- Save the number 0822-4040-6600 on your phone.
- Open WhatsApp and send a message containing your complaint or report in a clear and detailed manner.
- Include your full name and email address to ensure your report can be verified and processed efficiently.
It is important that all information provided is accurate, factual, and verifiable to support an effective follow-up process.
This hotline is not merely a reporting tool—it represents a form of civic participation in realizing a more accountable bureaucracy. Active public involvement is expected to accelerate reform in Indonesia’s tax and customs administration.
Through collaboration among the government, businesses, and the public, Indonesia can continue to develop a taxation system that is clean, transparent, and founded on integrity.